Proactive, customer-oriented retail professional with over 8 years of service experience. I have consistently exceeded my target KPIs. I work hard to achieve the goals
10/2018 - 03/2022
Core Competencies:
Answered calls, responded to emails, and spoke with clients face-to-face. Processed a range of documentation and entered information into databases. Proactively participated in meetings and helped create new practices. Handled customer complaints with empathy and composure. Trained, coached, and supervised new staff members. Helped management to identify workflow issues and find solutions.03/2014 - 10/2018
Core Competencies:
Answered calls, responded to emails, and spoke with clients face-to-face. Processed a range of documentation and entered information into databases.2006 - 2010
B2 - Upper intermediate
C1 - Advanced
C2 - Proficiency
Leadership Quality
Customer Support, Ability TO Work in a Team, Conflict Resolution
